What is Cove Drive and how does it work?

Cove Drive is a cloud storage solution that is designed to provide maximum security and protection for your sensitive data. With Cove Drive, you can rest assured that your confidential files are safe from prying eyes and protected by cutting-edge encryption technology.
Cove employs state-of-the-art security measures to keep your information secure. This includes using end-to-end encryption to protect your files both in transit and at rest, as well as employing strict access controls to ensure that only authorised users can view or modify your data.

What types of files can I store on Cove Drive

Cove Drive's cloud storage solution is designed to be versatile and flexible, allowing you to upload and store a wide range of file types. Whether you need to store photos, videos, audio files, or documents,
Cove has you covered.
You can easily upload files in popular formats like PNG, JPG, and MP4, as well as files from popular productivity tools like Google Docs.
Cove Drive also supports a variety of audio formats, making it easy to store music files or podcast recordings.

How secure is Cove Drive?

At Cove, we understand the importance of data privacy and the trust that our users place in us to keep their data secure. That's why we have implemented advanced security measures to protect your sensitive information from cyber threats and unauthorised access.
One of the ways we achieve this is through the use of end-to-end encryption. This means that your data is encrypted from the moment you upload it to the moment you access it, ensuring that it remains confidential and secure.
Additionally, we use zero-knowledge protocols, which means that only you have access to your encryption keys and no one else, not even Cove employees, can access your data without your authorisation.

What kind of customer support do you offer?

At Cove, we are dedicated to providing the best possible support to our users. We understand that you may have questions or concerns, and we want to make it easy for you to reach out to us for assistance.
Whether you need help with a technical issue, have a question about our plans and features, or simply want to provide feedback, our support team is here to help. You can reach out to us via email at any time and expect a prompt response from our knowledgeable support staff. You can write to us at: info@coveidentity.com

What plans are available for Cove Drive?

We offer two distinct plans tailored to meet your storage and feature requirements.
Cove + (30 GB)
Storage Limit: 30 GB

Cove + (100 GB)
Storage Limit: 100 GB

What should I do if I have utilized my 100 GB storage space?

If you have reached the storage limit of 100 GB on Cove Drive, don't worry! In the near future, we will be introducing higher plans with a generous 4 TB of storage space. Stay tuned for updates on our expanded storage options!

Can I upgrade or downgrade my subscription plan at any time?

Upgrading or downgrading your Cove Drive plan is a breeze! To get started, follow these simple steps:

Step 1: Log in to your Cove Drive account.
Step 2: Go to your profile or account settings.
Step 3:Find the "Billing" section.
Step 4: Click on "Manage Plan"
Step 5: Choose the plan you want to upgrade or downgrade to.
Your billing will be adjusted accordingly. Enjoy the features of your new plan!

Alternatively, you can navigate to your profile section and click on "Upgrade+ "
to easily change your plan.

Is there a trial period available?

We offer trial periods for selected paid plans. The duration and terms of these trial periods may vary and are subject to change based on ongoing promotions and offers.

Will I be charged if I cancel my subscription during my Trial period?

In the event of a cancellation within the trial period, no charges will be levied. Your Cove Drive account will be downgraded to the Free (basic) plan. In case your storage usage exceeds the new limit, you will be able to download your data for 7 days post-cancellation. After these 7 days, you will not be able to access your data but will retain the ability to delete it until day 30. After the 30th day, your account will be scheduled for deletion unless you can bring your storage usage within the free limit.

Can I have multiple free trials of Cove Drive Account?

Please note that each user is allowed only one trial period. Registering for additional trials may result in the immediate termination of your account.

Can I cancel my paid subscription of Cove Drive account at any time?

Yes, you can cancel your subscription at any time. You may cancel your subscription by following the steps mentioned below:

Step 1: Log in to your Cove Drive account.
Step 2: Go to your profile or account settings.
Step 3: Find the "Billing" section.
Step 4: Click on "Manage Plan"
Step 5: Once the pop-up of ‘Plans and Billings’ opens up, select your current plan by clicking on “Manage Plans”
Step 6: Click on “Cancel Subscription”
On confirming, cancellation will take effect at the end of the current billing cycle and you will not be charged further.

Alternatively, you can navigate to your profile section and click on "Upgrade+ "
Step 1: Once the pop-up of ‘Plans and Billings’ opens up, select your current plan by clicking on “Manage Plans”
Step 2: Click on “Cancel Subscription” and confirm

What happens after I cancel my subscription of a Paid Cove account? 

If you cancel your subscription during a paid period, your cancellation will take effect at the end of the subscription period. You will then have a grace period of 7 days to either resume or restart your subscription. After these 7 days, your account will be in a paused state for 30 days. During this period, you can either delete data to bring your usage within the free plan limits or resume your subscription. If you fail to do either, your account will be scheduled for deletion at the end of the 30-day period.

Can I get a refund on my paid subscription of Cove Drive account?

To provide you with the flexibility you deserve, we offer the option to cancel your subscription at any time through your account settings. Please note that once cancellation is initiated, it will take effect at the end of the current billing cycle. However, it's important to clarify that we do not offer refunds for any unused portion of your subscription.

What is zero-knowledge storage and end-to-end encryption?

Zero-knowledge storage is a security measure where the service provider knows absolutely nothing about the data you're storing with them. This is achieved through end-to-end encryption, a system where your data is encrypted on your device before it's sent to the server for storage. Thus, only you hold the keys to decrypt your data.

How does Cove implement zero-knowledge storage and end-to-end encryption?

At Cove, we're committed to your privacy and security. We employ a process where the encryption keys are generated on your device. When you upload a file to Cove, it's encrypted right on your device before it leaves for our servers. This ensures that we don't have access to your keys or your data, establishing true zero-knowledge storage. We also provide secure and convenient options to back up your encryption keys, like Seed phrase or Cove Managed Key Backup, for subsequent logins.

How can I manage my keys? Do I need to be tech-savvy to safeguard my keys and my data?

Absolutely not! At Cove, we believe in making top-tier security accessible for everyone, regardless of their technical proficiency. We handle all the complicated, "techy" aspects of data encryption and key management for you. When you put your data into the Cove drive, our systems automatically encrypt everything, so you don't have to do anything extra. You can choose to back up your encryption key with a simple seedphrase or use our Cove Managed Key Backup service, where we securely maintain your keys for you. Either way, our goal is to make your data security seamless and straightforward. Rest assured, we're working hard behind the scenes so that we know nothing about your data, providing you with ultimate privacy and peace of mind.

What are the options to securely backup the encryption keys?

At Cove, we offer two convenient and secure methods for you to backup your encryption keys:
Cove Managed Keys: With this option, Cove takes responsibility for managing and maintaining your encryption keys. We use state-of-the-art security methods and Hardware Security Modules (HSMs) to store and encrypt your keys, allowing you to use your account with ease and peace of mind.
Seedphrase: This is a user-managed option where you're given a unique string of words (the seedphrase) to recover your encryption key every time you log in. It's a secure and reliable method, but it requires you to safely store the seedphrase as losing it may prevent you from accessing your existing encrypted data.

Both these options are designed with maximum security and user convenience in mind. Whether you want to take the responsibility of key backup onto yourself (Seedphrase) or prefer Cove to handle it for you (Cove Managed Keys), we've got you covered.

Cove Managed Key Backup
What is Cove Managed Key Backup?

Cove Managed Key Backup is a service where Cove securely manages and maintains your encryption keys for you. We use state-of-the-art, secure facilities and Hardware Security Modules (HSMs) to store and encrypt your keys, relieving you from the worry of securing and maintaining them.

How secure is Cove Managed Key Backup?

It's highly secure. We use advanced hardware and software technologies to protect your encryption keys. Moreover, access to your data is always controlled by you and secured by authentication using your phone or email, along with two-factor authentication (if you have set it up). So if it's not you, nobody else can access your data.

Who controls my data in Cove Managed Key Backup?

You do. Whether you use Cove Managed Key Backup or the seedphrase method, you always remain in control of your data. Nobody else can access your data without your explicit consent.

Seedphrase Key Backup
What is a seedphrase key backup?

The seedphrase key backup is a string of words that acts as a secure way to recover your encryption key every time you log in using your email or phone number. You can think of the seedphrase as your "key retrieval" tool, helping you gain access to your encrypted data. It's important to note that setting up a seedphrase is one of the options and not mandatory. You would need to set it up only if you choose to use this method for key backup.

What happens if I lose my seedphrase?

Losing your seedphrase means that you lose access to your existing encrypted data, as the seedphrase is the only way to retrieve your encryption key. However, you still maintain the ability to revoke access to shared documents or delete them.

Can I create a new encryption key if I lose my seedphrase?

Yes, you can create a new encryption key. Any data you upload after creating the new key will be accessible to you. You can then back up this new key with a new seedphrase.

Can I back up my key with a new seedphrase if I lose my old one?

Yes, if you're still logged into your account, you can back up your encryption key with a new seedphrase at any time.

Why is my seedphrase important?

The seedphrase is important because it is a way to back up your encryption keys. You will need it to retrieve your encryption key upon logging in.

How secure is my seedphrase?

our seedphrase is secure, as it works in conjunction with Cove's authentication process. This process first verifies your email or phone number, followed by two-factor authentication (if set up). Without authenticating first, nobody can use your seedphrase to access your data.

What is the role of a seedphrase in the zero-knowledge end-to-end encryption?

The seedphrase completes the zero-knowledge end-to-end encryption, which means that no one, including us at Cove, can decrypt your data unless you've shared access with them.

How often will I be billed for my Cove Drive subscription?

At Cove Drive, we offer two types of subscription plans: Monthly and Annual plans.

Monthly Plan:
With our Monthly Plan, you will be billed on a monthly basis.
Annual Plan:
By selecting our Annual Plan, you will be billed once a year.

How can I view or download my billing statements and invoices?

To get a copy of your invoice, follow the instructions as below:

Step 1: Login to your Cove Drive Account
Step 2: Navigate to your profile section and click on “View Profile”
Step 3: Click on ‘Billing’ tab and select your current plan
Step 4: From there, you can easily view your billing history and download any previous invoices generated for your Cove drive account

Why was my credit card declined?

Credit card declines can happen for a variety of reasons, such as insufficient funds, invalid card information, or suspicious activity on your account. If your credit card was declined, we recommend contacting your bank or credit card company to resolve the issue. Alternatively, you can try using a different payment method to subscribe to a Cove plan.

What should I do if my credit card gets declined?

If your credit card gets declined during the payment process, we recommend trying an alternative credit card for your payments.

Can I change my payment method?

Yes, you can change your credit card for making the payments towards your Cove Drive account. Please follow the steps below:

Step 1: Login to your Cove Drive Account
Step 2: Navigate to your profile section and click on “View Profile”
Step 3: Click on ‘Billing’ tab and select your current plan
Step 4: On the screen, click on “Change Method”
Step 5: You can enter your new card details and confirm

What are standing instructions for recurring payments?

Standing instructions are pre-authorized payment instructions that allow a service provider (such as Cove Drive) to deduct funds from your bank account or credit card on a recurring basis without requiring you to manually initiate the payment each time. It provides convenience and ensures timely payments for ongoing services.

How does the recurring payment work for Cove Drive subscriptions?

With Cove Drive subscriptions, we offer convenient recurring payments for both monthly and annual plans. Once you choose a subscription, your payment will be automatically initiated at the selected interval (monthly or annually) without the need for manual payments each time. The recurring payment will continue until you decide to cancel your paid subscription. Rest assured, we will notify you in advance before any recurring payments are processed, giving you full control and flexibility over your subscription.

What should I do if a recurring payment fails or is declined?

If a recurring payment fails or is declined, you may need to update your payment details or ensure sufficient funds are available in your account. You can choose the ‘Pay Now’ option on your current plan section in your billing profile and you can change your payment method. Steps are as below:

Step 1: Login to your Cove Drive Account
Step 2: Navigate to your profile section and click on “View Profile”
Step 3: Click on ‘Billing’ tab and select your current plan

On the ‘Plans and billing’ page, you can select the ‘Pay Now’ option and enter your card details.

Are there any additional fees associated with recurring payments?

Cove Drive does not charge any additional fees specifically for recurring payments. However, please review the terms and conditions of your chosen payment method or financial institution, as they may have their own policies regarding fees associated with recurring transactions.

Why do I need to provide my consent to save the card?

By providing your consent to save the card, you enable us to securely store your card details for future recurring payments. This ensures a seamless and convenient payment experience, eliminating the need for manual card entry each time a payment is due. Your card information is protected and used solely for the purpose of processing recurring payments associated with your subscription.

Do I need to pay any charges for saving my card?

No, there is no charge for tokenizing and saving your card.

How Do I Get Support for My Cloud Storage Subscription?

Your Go-To Resources for Quick Solutions

We've curated a range of self-help resources to answer your queries efficiently:
FAQs: For quick answers to common questions.

Blog: Tips and guides to make the most of our service.

Website: Place for Deeper insights and product updates.Most users find that these resources resolve their issues promptly.

Email Support: Limited but Focused
If you have a unique issue, you can reach out via email at plus-support@coveidentity.com. Response times are within 24-72 business hours, as we offer minimal but focused email support.

No Phone Support
We're a fully digital service and do not offer telephonic support, focusing our efforts on enhancing online resources.

Maximize Your Email Query When using email support:- Detail your issue clearly.

We're confident our self-help tools and email support will provide you with a smooth experience. Thank you for choosing our service!

What is 2FA?

Two-factor authentication (2FA) is a security measure that requires two forms of identification to access an account or system. Typically, the first factor is a password or PIN, while the second factor is something the user has, such as a security token or biometric data. By requiring two factors of authentication, 2FA makes it more difficult for unauthorised users to gain access to sensitive information.

How Cove Uses 2FA to Secure Your Account:

At Cove, we take the security of our users' data seriously. That's why we offer two-factor authentication (2FA) as an extra layer of security to protect your account from unauthorized access.

2FA is a security process that requires a user to provide two different authentication factors to verify their identity. This ensures that even if one of the factors is compromised, the account remains secure. Cove uses 2FA to provide our users with the highest level of security possible.

When you enable 2FA on your Cove account, you'll be prompted to enter a unique code in addition to your password every time you log in. This code is generated by a 2FA app installed on your mobile device, such as Google Authenticator or Authy. The app generates a new code every 30 seconds, making it virtually impossible for anyone to access your account without your permission.

Do's and Don'ts

1. Do set up 2FA wherever possible: 2FA can greatly enhance the security of your online accounts, so it's a good idea to set it up wherever it's available.
2. Do use strong authentication methods: When setting up 2FA, choose strong authentication methods such as biometric data or hardware tokens, rather than relying solely on SMS or email-based authentication.

3. Don't share your 2FA codes: 2FA codes should be kept confidential, and should never be shared with anyone else.
4. Don't reuse passwords or PINs: Using the same password or PIN for multiple accounts can make it easier for attackers to gain access to your accounts.