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Cove Identity Logo
Cove Identity Logo
Cove Identity App
Your safe space online
Privacy Policy

For us at Cove Identity, your privacy is your utmost priority. We strongly believe that what’s yours is just yours, and nobody else (including us) should have access to it. This is the foundation of Cove Identity.

Our app allows you to digitise your documents, categorise them, and share them with anybody you want. So you are in control of your information at all times. Our other features, including the Cove Chat, Cove Authenticator and Cove Drop, also strive to uphold your privacy at all times.

When we say “Cove”, “Cove Identity”, “we”, or “us”, we are referring to the team behind the Cove Identity app.

Cove Identity is a product of Coveidentity Tech Private Limited.

This policy document explains how information about you is collected and used by us. Please note that this Policy may change from time to time and may be different for users residing in different jurisdictions.

The Personal Information We Collect: The collected personal data typically includes your email address, name and mobile number. This information is associated with your unique identity in the app.

Please note that the files and information you upload and store using our services shall be encrypted in such a way that neither we nor any third parties can access its content or its encryption keys or files in a readable form.

This policy does not grant us any right to your files or intellectual property. You acknowledge that IP, copyrights, trademarks of the Cove Identity app and related services belong to us.

You understand that Cove Identity may transmit data across networks for secure encrypted storage.

We also collect the information you provide directly to us. A few examples are when you subscribe to our updates, request customer support or communicate with us. In addition, we may also collect information regarding your cryptocurrency addresses, email addresses and any other information that you choose to provide.

The Objective of Storing Your Data: As mentioned above, we collect, store, transmit and process your personal data, such as your name, email address, phone number, that we believe are essential for certain activities.

When you download our app and use our services, we automatically collect information on the type of device you have downloaded the app on, the operating system, version and the device identifier.

We do not ask or track any location-based information from your mobile at any time while using or downloading the app.

Please observe that by using our services, you acknowledge and agree with the following objectives and purposes.

We store and process personal information for improvement and functional reasons. Functional reasons include times when you send or share documents with a third party, which is not a user of this app. In addition, we store contact details to notify such users about your invitation or request.

When you use our app, we collect metadata about the files you upload, files you shared, files you validate so that our tokens, Cove Shells, may be credited or debited accordingly.

The primary reasons behind the storage of such information include monitoring log data, reviewing reports, analysing the accuracy and popularity of the service, improving the content and features of the app and personalising the content.

We do not allow any third-party banner ads on Cove Identity. We have no intention to introduce them, but we will update this policy and let you know if we ever do.

Please be aware that if you choose not to provide us with certain Personal Information like mobile number or email, we may not make some services available to you.

How We Protect Your Data: Cove Identity has security measures in place to protect you against the loss, misuse, and alteration of your data. Personal information provided to us is stored securely with access restricted to authorised personnel only.

Disclosure of Your Personal Information: We do not sell your personal data to third parties. While we cannot access your encrypted uploaded content, we may need to try and share some of your data or other information we obtain from you in the following circumstances:

Disclosure on Legal Order: Cove Identity may disclose personal data (name, email address, phone number) if legal applicability is present, or when such action is necessary to comply with laws, such as to appear before the court or similar legal process, authorities or court orders for the protection of our rights and interests, to protect your safety of others on to investigate fraud.

Content Shared by You: When you share content using Cove Identity with another app user, by the nature of this sharing, some of your profile data and the content will be given to that user. So, for example, when you edit a document, the other users with whom you have shared it will see that you carried out this activity after you have uploaded it.

Address Book: You provide us the phone numbers of your contacts (who may or may not be users of Cove Identity) in your mobile phone address book on a regular basis. You confirm you are authorized to provide us such numbers to allow us to offer our services.

Social Sharing: Our app offers sharing via other apps like Facebook, email, WhatsApp, and other integrated tools. Even though only the Cove Identity link shall be sent in circumstances where a non Cove identity user is involved, we encourage you to visit the privacy policy of such entities.

Data Sync and Storage: You understand and agree that in order to use our services, Cove Identity must and does store and regularly sync your data and personal information on its servers.

Deletion and Destroying of Data: You understand and accept that the deletion of your Cove Identity account does not imply the immediate deletion of all of your personal data (name, email address and phone number) stored by us. We will retain and use your personal data as necessary to comply with our legal obligation, resolve disputes and enforce our agreements. For identification purposes, Cove Identity reserves the right to store your e-mail address for ~1 year after your user account has been deleted. The same applies to the invitations you have sent out. Upon the expiry of the aforementioned deadlines, Cove Identity will destroy such data in a way that those will not be available again to anyone. The time frames may vary from time to time.

Your email address may also be used for us to send you periodic updated emails from us. Out of respect for your privacy, you may choose to stop receiving these emails by following the unsubscribe instructions included in these emails or by contacting us at info@coveidentity.com. To opt-out of push notifications, please edit settings at the device level.

Your Encrypted Content: You can use Cove Identity to digitise important information, including your personal records, healthcare information, identity documents, etc. You understand and accept that while using our app when you change or update your encrypted content, users with whom you have shared it shall be able to see the version history. You also understand that after self-attestation of a document, you will not be able to delete such validations as they are immutable on the Blockchain.

You also understand that once shared with others using Cove Identity, all or any part of information such content remains accessible by the person you have granted access to. Still, you possess complete ownership of your document and can revoke access from such persons anytime you want. Such persons may download and use the data as they may wish.

Additional Information: We may update or change this Privacy Policy from time to time. In case of change, we will let you know by appropriate means such as email or by revising the policy on this page with a date stamp. Therefore, we advise you to keep checking for the latest updates on our privacy measures.

You are entitled to enquire about the app concerning your personal data. Furthermore, if you have questions about this policy or want further information or explanation about the data we store about you, please contact us by email at . info@coveidentity.com

The team behind Cove Identity is committed to continuous improvement. If you have any questions or feedback on this policy, please let us know via email.